• BUMPER TO BUMPER
  • Shreveport: 318-841-0255
    Bossier City: 318-212-0255

  • Ashley's Automotive - Shreveport
    870 W Bert Kouns Industrial Loop
    Shreveport, LA 71118

  • Ashley's Automotive - Bossier City
    4610 Barksdale Blvd
    Bossier City, LA 71112

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

  • HAVE QUESTIONS?

    Call us!
    Shreveport: 318-841-0255
    Bossier City: 318-212-0255

What People Say About Us


  • -Miggy R.

    Rusty is the man. Everything was handled professionally. I will continue to give them my automotive problems to fix.


  • -Michael W.

    Always a great experience. Very professional, straight shooters!


  • -Joseph G.

    Trustworthy, Honest and Knowledgeable mechanics!


  • -Chad W.

    Fair and honest, what more could you ask?


  • -Yvette S.

    Excellent service. Nice folks.


  • -Wal R.

    Good, honest, great place to bring your car.


  • -Haskell B.

    Great place to get your car worked on.


  • -Mary M.

    Great guys. Super happy to help me and really kind and caring.


  • -Joe P.

    They have been honest and helpful every time we have used them. They also take care of some of our company trucks. Our experience with Ashley's has been great!!


  • -Ryan G.

    Great people and trustworthy establishment.


  • -D. S.

    Receptionist is professional. Honest shop.


  • -Stephanie S.

    Great & honest company. I brought my car in for a few concerns. They could have validated my uneducated concerns and made unneeded repairs. However, they were honest and confirmed there was no problem with my vehicle. I would highly recommend this company. Thank you!


  • -Brenda Meek M.

    I cannot say enough good things about Ashley's! Always courteous and friendly, superb quality service and trustworthy! I won't take my vehicle anywhere else!


  • -Julie S.

    Had a spark plug blow out of my 1998 Ford Expedition and next day took it to Ashley's. They replaced all of my plugs and a coil pack. My truck runs like a new truck now, and I'm loving it. Wish I'd come seen them sooner! Great and fast service!


  • -Julie F.

    Always professional and honest. Will take all my cars here!


  • -Dennis S.

    Best in Town... Their customer service is top of the line. They specialize in fixing the problem and let you know what's going on with your vehicle.


  • -Clark M.

    17 years of friendship and great service. I will always take my vehicles to a Ashley's.


  • -Gary Rock R.

    Honest, reliable, and fair prices. I will always take my vehicles here.


  • -David S.

    The most honest, fastest, Christian mechanic shop ever.


  • -Tracy K.

    We've used Ashley's twice recently and have been very impressed with their work and their customer service.


  • -Donna Stewart R.

    Honest people with great service!!


  • -Gary K.

    I have always been very satisfied with everything they have done for me. Excellent work at fair price. Why go anywhere else?


  • -Josh T.

    Great customer service. Honest people, great quality of work. Ashley's of Bossier City was recommended to me, and I gave it a shot, glad I did. They call you before any work is done and give you a price, and let you know any future work you need. Once you stop at Ashley's of Bossier City you won't go any were else.


  • -Cary C.

    I'd drive 100 miles to let them work on my cars. Their service and honesty are definitely second to none.

Call us for service: 318-841-0255 or 318-212-0255

Bumper-To-Bumper Certified Service Center
BBB Accredited Business
ASE (Automotive Service Excellence)
Jasper Engines & Transmissions
ACDelco
BG Products
  • Car Care Aware